Monday, 25 April 2011

Business: Five Star Service



Premier Inn - where everything is five star, but the price...

If you live in Blighty you may well be acquainted with the advertising slogan above. And, while nothing really is five star about Premier Inn hotel chain, at least it does give you roughly what you paid for and expect. Or even a bit more, if you're lucky. Sadly, the Hesperia Tower Five Star hotel I am staying in right now - and yes, they did put the "five star" in the name, sure does not either keep the promise or meet the expectations. Yes, the rooms and the lobbies are uber-designed (to the point of being non-functional), but the Premier Inn staff certainly puts to shame Hesperia lot when it comes to customer service. Or just service. Which in Hesperia lobby bar it seems one cannot get without an hour's wait. And so on, from a double room getting only a single's toiletries, to... I'd better stop. After all, I am on holiday and need to relax for another few days - even if it is in Hesperia Tower (not putting "five star" 'cause it ain't).

Hesperia Tower - where nothing is five star, but the price...